When the user logs in an automatic system check gets activated that checks if the system settings of the logged in user are correct.
The system check is configured according to the system requirements that are valid for a special customer.
The system check offers the how to documents that describe the correct system settings and offers furthermore the links by which the user can download the specified browsers as well as the necessary plugins.
The system check can be relaunched:
- Go to the homepage area Help & Support and click System Check
The customer support should check if the correct system settings have been set by the user in each support case and ask the user to send a snapshot of the system check. This information should also be sent to the second and third level support if the support case is forwarded to the next support levels.